Privacy Policy

Last Revised: July 14, 2021

Destination Pet, LLC (“Destination Pet,” “we,” or “us”) respects your privacy. This Privacy Policy describes (a) the types of information we may collect from you when you visit all Destination Pet-owned or operated websites and domains (including www.destinationpet.com), use our mobile application, or use of our other products and services that include an authorized link to this Privacy Policy (collectively, the “Services”), (b) how we use the information we collect, (c) with whom we share the information we collect, (d) how we protect the information we collect, (e) and the choices we offer you regarding our collection and use of such information.

1. Information We Collect.

1.1. Personal Information.

We may collect personal information about you, meaning information that can uniquely identify you from various sources including directly from you when you: use the Services, fill out forms (whether electronic, physical, or in any other medium), contact us, or interact with us through social media networks. We may also collect personal information from our service providers and other third parties.

The personal information we collect about you may include:

  • Contact information, such as name, postal address, email address, and phone number;
  • Demographic information, such as postal code;
  • Login information, such as username and password; and
  • Identification information, such as a driver’s license number.

1.2. Automatically Collected Information.

When you use the Services, we may also collect certain information by automated means, such as cookies and web beacons. A cookie is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. The cookies placed on our website include Google’s DART cookie, which enables Google to serve ads to you based on your visit to other websites on the Internet. A web beacon, also known as an Internet tag, pixel tag, or clear GIF, is used to transmit information about actions of the user opening the page or email containing the beacon back to a web server. We may also use third-party analytics tools (such as Google Analytics) that collect information about users’ use of the Services and user traffic. The information we collect by automated means may include:

  • Information about the devices you use to access the Services (such as the IP address and the type of the device, operating system, and web browser);
  • Dates, times, and duration of use of the Services; and
  • Information on actions taken when using the Services (such as page views and website navigation patterns).

The information we collect automatically is statistical data and does not include personal information. The information helps us to improve and personalize our Services, including by enabling us to identify and authenticate users.

1.3. Do Not Track Signals.

Your web browser may let you choose whether you want to allow the collection of information about your online activities over time and across different websites or online services. At this time, the Services do not respond to the preferences you may have set in your web browser regarding such collection of your information, and the Services may continue to collect information in the manner described in this Privacy Policy.

2. How We Use the Information We Collect.

We may use information we obtain about you to:

  • Complete transactions you have requested using the Services and provide you with services you request;
  • Send you information or materials you request;
  • Maintain a record of your purchases and other transactions using the Services;
  • Respond to your questions and comments and provide support;
  • Communicate with you about our products, services, offers, and promotions and promotions by third parties, unless you opt-out of such communications;
  • Operate, evaluate, and improve our business and the products and services we offer;
  • Analyze trends and statistics regarding use of the Services and transactions conducted using the Services;
  • Manage risk exposure, including by identifying potential hackers and other unauthorized users;
  • Enforce our website Terms and Conditions and other agreements, including agreements governing your use of other products and services offered by us and for billing and collection purposes; and
  • Comply with applicable legal requirements and industry standards.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

3. Third-Party Use of Cookies.

Some content or applications available through the Services, including advertisements, may be provided by third parties. These third parties may use cookies to collect information about you when you use the Services, such as your IP address, webpages you visit, and when you view a webpage or open an email in which a cookie is embedded. The third parties may use this information to provide you with interest-based (behavioral) advertising or other targeted content and for other purposes. We do not control these third parties’ tracking technologies or how they may be used. The information practices of these third parties are governed by their own privacy policies and are not covered by this Privacy Policy. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

4. Disclosure of Information.

We may disclose aggregated information about our users without restriction. In addition, we may disclose personal information about you:

  • To service providers and other third parties we use to support our business;
  • To fulfill the purpose for which you provide the personal information;
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • To enforce or apply our website Terms and Conditions and other agreements, including agreements governing your use of other products and services offered by us and for billing and collection purposes;
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Destination Pet, users of the Services, or others;
  • To our affiliates and subsidiaries;
  • For any other purpose disclosed by us when you provide the information; and
  • With your consent.

We also reserve the right to transfer your personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets and/or equity or any similar transaction. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Privacy Policy.

5. Your Choices.

We offer you the following choices about the information we collect from you and how we communicate with you:

5.1. Cookies

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You may opt out of the use of Google’s DART cookie by visiting the following link http://www.google.com/policies/technologies/ads. Please note that without cookies you may not be able to take full advantage of all of the features of the Services.

5.2. Promotional Communications

If you do not want us to use your contact information to promote our own or third parties’ products or services, you can opt out by contacting us using the information in Section 11 of this Privacy Policy.

5.3. Web Analytics

You may opt out of the aggregation and analysis of data collected about you on our website by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

6. Children Under the Age of 13.

The Services are not directed to, and we do not knowingly collect or solicit personal information from, children under the age of 13. No one under age 13 may provide any personal information to the Services. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us using the information in Section 11 of this Privacy Policy.

7. Changes to Our Privacy Policy.

Destination Pet reserves the right to update or change this Privacy Policy at any time. If we make a material change to our Privacy Policy, we will provide notice to you by posting on our website that our privacy practices have changed and will provide a link to the new policy. In the event we make a material change to how we use your personal information, we will provide you with an opportunity to opt out of such new or different use by terminating your use of the Services. The date this Privacy Policy was last revised is at the top of this page. We encourage you to review this Privacy Policy periodically to check for any updates or changes.

8. Data Security.

We have implemented measures intended to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Services, you are responsible for keeping this password confidential. Do not share your password with anyone.

Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained within the Services.

9. Data Transfers.

Destination Pet is based in the United States. When we obtain information about you, we may transfer, process, and store such information outside of the country in which you reside, including in the United States. By using the Services, you consent to the transfer to and processing and storage of your information in countries outside of your country of residence, which may have different data protection laws than those in the country where you reside.

10. Your California Privacy Rights.

This Section 10 applies to California residents from whom we collect personal information (for the purposes of this Section 10, “consumers” or “you”) when you use the Services. We adopt this privacy notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this privacy notice.

10.1. Information We Collect.

The Services collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (for the purposes of this Section 10, “personal information”). Personal information does not include: (a) publicly available information from government records; (b) deidentified or aggregated consumer information; or (c) information excluded from the CCPA’s scope, such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) and personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA), California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Within the last 12 months the Services have collected the following categories of personal information from the sources and for the business or commercial purposes described below:

Description of Category

What We Collect

Source

Business or Commercial Purposes for Collection

Identifiers

(“Identity Data”).

A real name, postal address, online identifier, internet protocol address, email address, driver’s license number, or other similar identifiers.

Directly from the consumer; indirectly from the consumer, e.g., through the use of cookies on the website; and from third parties.

To provide the Services.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) (“Customer Records Data”).

A name, address, telephone number, driver’s license or state identification card number.

*Some personal information included in this category may overlap with other categories.

Directly from the consumer.

To provide the Services.

Commercial information (“Commercial Data”).

Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Directly from the consumer.

To provide and improve the Services.

Internet or other similar network activity (“Internet Use Data”).

Browsing history, search history, or information on a consumer’s interaction with a website, application, or advertisement.

Indirectly from the consumer, e.g., through the use of cookies.

To provide and improve the Services.

 

In addition to the business or commercial purposes for collection described above, we have in the preceding 12 months collected all categories of personal information described above for purposes in accordance with Section 2. We may also use or disclose the personal information we collect for purposes in accordance with Section 4. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

10.2. Disclosures of Personal Information for a Business Purpose.

We share your personal information for a business purpose to our service providers, advertising networks, Internet service providers, data analytics providers, and operating systems and platforms.

When we disclose your personal information to a service provider, we enter into a contract with the service provider that describes the business purpose for which your personal information is disclosed and restricts the service provider from using your personal information for any purpose except performing the contract.

In the preceding 12 months, we have disclosed to these third parties the following categories of personal information for a business purpose: Identity Data; Customer Records Data; Protected Class Data; Commercial Data; and Internet Use Data.

In the preceding 12 months, we have not sold personal information.

10.3. Your Rights and Choices.

If you are a California resident, the CCPA provides you with specific rights regarding your personal information. This section describes your CCPA rights, as a California resident, and explains how to exercise those rights.

10.3.1. Access to Specific Information and Data Portability Rights.

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Section 10.3.3 (Exercising Access, Data Portability, and Deletion Rights)), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we disclosed for a business purpose or sold your personal information, two separate lists disclosing:
    • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
    • Sales, identifying the personal information categories that each category of recipient purchased.

10.3.2. Deletion Rights.

You have the right to request that we delete any of your personal information that we collected from you and retained, unless certain exceptions apply. Once we receive and confirm your verifiable consumer request (see Section 10.3.3 (Exercising Access, Data Portability, and Deletion Rights)), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise that consumer’s free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of the information that are compatible with the context in which you provided the information.

10.3.3. Exercising Access, Data Portability, and Deletion Rights.

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a consecutive 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to your request.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us, but we may require authentication of the consumer that is reasonable in light of the nature of the personal information requested. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

10.3.4. Response Timing and Format.

We endeavor to respond to a verifiable consumer request within 45 days of receipt of the request. If we require more time (for a maximum total of 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period immediately preceding the receipt of a verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless the request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Alternatively, we may decline to respond to the request and notify you of our reason for doing so.

10.4. Non-Discrimination.

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties.
  • Provide you a different level or quality of goods or services, including denial of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, levels, or quality of goods or services. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

10.5. Other California Privacy Rights.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of the Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information in Section 11 of this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please email us at Privacy@DestPet.com or visit www.destinationpet.com for more information.